Privacy Policy

At Clark & Co Dog Grooming, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the steps we take to keep it safe. We encourage you to take a few moments to read through this policy so you know exactly how your information is handled.

Last Updated: August 2026

At Clark & Co Dog Grooming, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Clark & Co Dog Grooming

1 Lindley Gardens

Llay

Wrexham

LL12 0QS

Email: hello@clarkandco.co.uk

Telephone: 07454 798071

Information We Collect

We may collect the following information when you contact us, book an appointment or use our services:

Owner Information

Name
Address
Telephone number
Email address
Emergency contact details

Dog Information

Dog’s name
Breed
Age
Sex
Medical conditions
Medication
Allergies
Behavioural information
Veterinary details
Grooming history

We may also keep notes about each grooming appointment to help us provide the best possible service.

How We Use Your Information

We use your information to:

Provide grooming services.
Manage appointments.
Contact you regarding appointments or changes.
Maintain your dog’s grooming history.
Protect the health, safety and welfare of your dog.
Contact your emergency contact or veterinary practice if necessary.
Meet our legal obligations.

We will only collect information that is relevant to providing our services.

Lawful Basis for Processing

We process your personal information because:

It is necessary to provide the grooming services you have requested.
It is necessary to protect the health and welfare of your dog.
We have legitimate business interests in managing appointments and customer records.
We are required to comply with legal obligations where applicable.

Marketing

We will never send you marketing emails or text messages unless you have given us permission to do so.

You can withdraw your consent at any time by contacting us.

Sharing Your Information

We will never sell your personal information.

We will only share your information where necessary, for example:

Your veterinary practice in the event of an emergency.
Our insurers if required following an incident or claim.
Government or law enforcement agencies where required by law.

How We Store Your Information

We take appropriate steps to keep your personal information secure.

Information may be stored:

Securely within our appointment booking software.
On password-protected business devices.
In locked paper files where required.

We only keep your information for as long as necessary to provide our services and meet legal or insurance requirements.

Your Rights

Under UK data protection law you have the right to:

Request a copy of the personal information we hold about you.
Request that incorrect information is corrected.
Request that your information is deleted where legally appropriate.
Restrict or object to certain processing.
Withdraw consent for marketing at any time.
Lodge a complaint with the Information Commissioner’s Office (ICO).

For more information, visit:

https://ico.org.uk

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You can control or disable cookies through your web browser settings.

Website Enquiries

If you contact us using our website contact form, we will only use the information you provide to respond to your enquiry or manage your appointment request.

Photography

With your permission, we may occasionally take photographs of your dog for our website or social media pages.

If you would prefer that your dog’s photographs are not used, simply let us know.

Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Clark & Co Dog Grooming

Lindley Gardens

Llay

Wrexham

LL12 0QS

hello@clarkandco.co.uk

07454 798071